RETURNS AND REFUNDS  

RETURN & EXCHANGE POLICY  

At sparkinz, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we are committed to making the return and exchange process as easy and seamless as possible.

INITIATING A RETURN OR EXCHANGE  

To begin the return or exchange process, please ensure that the product meets our eligibility criteria (detailed below) and that you initiate the return or exchange within 48 hours of receiving your order. You can start this process by accessing our website or app. Once you have logged in, navigate to the "My Orders" section, select the order you wish to return or exchange, and follow the prompts to initiate the request.       

ELIGIBILITY CRITERIA  

To qualify for a return or exchange, your item must meet the following conditions:              
 

1. 1. UNUSED AND UNWORN: The product must not show any signs of use or wear.              
    
2. 2. UNWASHED: The item should be in its original, unwashed state.              
    
3. 3. UNDAMAGED: The product should be free from any damages or alterations.              
    
4. 4. ORIGINAL TAGS AND LABELS: All original tags, labels, and packaging must be intact and attached to the item.              
    
5. 5. ORIGINAL PACKAGING: The product must be returned in its original packaging, including any protective materials, boxes, or other packaging components that were included with the item.          

RETURN PROCESS  

Once you’ve requested a return, our team will arrange a convenient pick-up date for you. Our trusted courier partners will collect the item from your location within 3-5 business days. Please ensure that the product is securely packaged and ready for collection.

Once the item has been picked up, we will begin processing your refund. Typically, the refund process starts as soon as the return is scheduled, and you can expect to see the refund in your account within 5-7 business days, depending on your payment method and financial institution.        

REFUND PROCEDURE  

Refunds are issued for items that meet our return eligibility criteria. Refunds are processed for unused, unworn, unwashed, and undamaged items returned in their original packaging. Please note that refunds may take 5-7 business days to appear in your account after the return has been processed.

CHANGING ITEMS  

We will guide you through the process, ensuring that you receive your replacement item as quickly as possible.
If you wish to exchange an item for the same product, we are here to help.  For detailed instructions on how to proceed with the exchange please contact us at dataforgeitservicesprivatelimi@gmail.com.